If you have a problem with your order we will do everything we can to sort it out for you. Please note the following:
- We will replace damaged products free of charge, or you can have a refund. We will require photographic evidence of the damage.
- Physical orders can be cancelled and refunded before they are shipped, but if the product includes downloadable content, the cost of the PDF version will be deducted from the value of the refund.
- If you wish to return a product once you have received it, you will have to pay to return it to us, once it's received and verified in same condition it was purchased then a refund can be made.
- Books and PDF's are not generally subject to export or import restrictions, but it is up to the customer to pay any local taxes or custom duties if charged. We have no control over this sorry!
- Simply send us a mail to firstname.lastname@example.org quoting your order number and your problem and we'll be in touch to help.
Please see our Terms & Conditions for more details.